Frequently Asked Questions

Are you insured?

Absolutely and that's how we stand out from our competitors! Due to the high cost of insurance, many of our competitors out there choose to cut corners and not carry insurance coverage. However, at Animated Bounce Company, Inc., we believe that this is the most important requirement for running a rental company specializing in Bouncer Units. It is always best to ask for a copy of the policy or certificate for your records. Just ask and we will gladly show you a copy of our insurance coverage. Please note: this statement in no way implies legal responsibility. Please read your rental agreement carefully.

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Is it cheaper if we pickup the Bouncer Unit, Concession Equipment or other Party Rental Equipment ourselves?

No. In fact, we do not allow this for safety reasons. Like any piece of equipment, our Bouncer Unit, Concession Equipment and other Party Rental Equipment need to be set up properly in order to insure the safety of all users. Improper installation and lack of supervision are the largest contributing factor to injuries that can take place. After all, our service is geared towards delivering to your event to save you time and free you from all the stress.

Warning: Beware of companies who allow pick-up in order to cut costs; they do not have you or your guests' best interest at heart. Animated Bounce Company, Inc. makes every effort to give you a safe and enjoyable rental experience.

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What are your delivery, setup and take-down processes?

Animated Bounce Company, Inc. will deliver and set up each Bouncer Unit, Concessions Equipment and all other Party Rental Essentials. We will ensure that it is clean and in good working condition well before your party starts. Before leaving, we will review with you all safety and operating procedures. We'll come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes per unit or rental equipment.

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What kind of power is required?

Our Bouncer Units plug into a standard 110V household outlet. We will supply the extension cord and ask that nothing else be plugged into the same outlet that is being used for the jumper. Placement of the Bouncer Unit should be no more than 100ft from that outlet. If you would like to set up a Bouncer Unit at a park or place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.

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What type of surface can the Bouncer Unit be placed on?

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. We can even set up the Bouncer Unit in a driveway or cul-de-sac. Please specify when ordering which surface we will be setting up on and we will make sure we bring the proper anchors for your event.

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How much room do I need to set up a Bouncer Unit or Combo Challenge?

13ft x 13ft Econo-Line Bouncer Unit: Needs at least an unobstructed space of 15ft x 18ft

15ft x 15ft Licensed Module Bouncer Unit: Needs at least an unobstructed space of 18ft x 20ft

15ft x 18ft Licensed Module 4-in-1 Combo: Needs at least an unobstructed space of 18ft x 23ft

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Are inflatable Bouncers safe?

Yes. Our bouncers are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bouncer Unit.

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Is there a deposit required?

Deposits are required for bookings over $200. Please review our Payment, Deposit and Cancellation Policy. Click here to go to our Policies Section of the website. Feel free to email or call with any other questions.

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How do I reserve my Bouncer, Concession Equipment or other Party Rental Equipment?

Simple! Send us an email at fun@animatedbounce.com or call our toll-free number at (866) FUN 4U SD so we can reserve your Bouncer and equipment. We will gladly answer any questions you might have. Be sure to check our Current Specials and mention them when you reserve.

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Can I have my party at a park?

Yes. Animated Bounce Company, Inc. Bouncer Unit and equipment are great for parks. We are fully insured to cover events at parks and other public places. Some cities require that you have reservations in order to have a Bouncer Unit at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, however we do need at least a one-week notice to take care of this request. You would also need to make sure that there is a smooth flat surface with no low hanging tree limbs within 100 feet of the area.

Please check if you need to file a permit with your desired location and check to see if electricity will be available, if not we can arrange for a generator for an additional charge. However, it is your responsibility to file a permit if needed.

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How soon should I book my Bouncer Unit, Concession Equipment or other Party Rental Equipment?

As soon as possible. Our inflatable Bouncer Unit, Concession Equipment or other Party Rental Equipment are booked first come first served so the sooner you book, the better your selection will be.

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Are our Bouncer Unit, Concession Equipment or other Party Rental Equipment Clean?

Of course! Not only are equipment from Animated Bounce Company, Inc. cleaned and sanitized prior to every use, our units are brand new and are well maintained.

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We live in an apartment/townhouse and don't have space large enough for your Bouncer. How can we still rent a Bouncer Unit for our child's party?

If you cannot rent the Recreation Center at your home, here are some other ideas:

Use a relatives house for the party. For communions and other church related events, look into using your church grounds If for a birthday, combine parties with your child's friend that has a birthday close to your child's. Parks can usually be used for parties. Please see our FAQ above for park rentals.

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What are my responsibilities as the lessee?

Our contract requires that an adult be home when the bounce is setup. We will review the features of the bounce with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the bounce anytime the bounce is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Please review our Policies section for more details.

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What is your delivery area?

We can deliver to any where in the San Diego County. However, some locations will require delivery fees. Please call us to inquire, we will be happy to accommodate your event.

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What kind of specials do you have?

We're always offering specials; please check on our Current Specials link from the Home Page. On-going specials are: Military, Police and Firefighter discounts and our $10 credit for each of your referral that rents from us.

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Can adults bounce too?

Unfortunately, at this time, we cannot allow adults to jump in our Bouncer Unit. Please allow the kids to bounce freely as injuries can occur with different weight distributions.

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Do you deliver on Holidays?

Yes we do. Please reserve your unit at least 2-3 weeks in advance and fulfill necessary requirements if you are having a party at the park. For an extra charge, we offer extra early deliveries to help you reserve your spot on special holidays. However, we ask that someone is always present to watch over the Bouncer Unit and other Rental Equipment.

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What happens if we damage your equipment?

We understand that wear and tear takes a toll on the equipment over the course of time. However, if damages were done due to negligence we will be required to charge an additional fee for repair costs.

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Do we need to clean the Concession Equipment when we return it?

No. We use special cleansers to clean our equipment so we prefer that you return it to us "as is" at the end of the rental.

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What is your normal set-up and take-down times?

Our normal set-up time starts at 9 am and ends at 8 pm. We can accommodate special hours so please inquire and we'll do our best to suit your needs.

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What are your policies?

SAFETY POLICY

The rules below are a part of our rental agreement. Please make sure that the terms are agreed to, as lessee signatures will be required.

  1. SET-UP REQUIREMENTS/SPECIFICATIONS.

      2. All sprinklers must be shut off one day prior to event. An electrical outlet must be located within 100 feet of setup position. Adequate space must be available for the bounce. A 15x15 bounce actually has outside dimensions of 17x19. Please plan accordingly. There must be a flat area to setup the bounce. Slight inclines are ok, but not recommended.

  1. LIMITATIONS.

      2. Only compatible age groups and size shall play on the Bouncer Unit at the same time. The maximum number of riders of each group that should play in the Bouncer Unit at one time is:


    Unit Size Children 8 & Under Children 9-12 Teens 13 - 18 Adults
    13 X 13 8 5 - 6 3 - 4 NONE
    15 X 15 10 6 - 8 4 - 5 NONE
    COMBO 8 5 - 6 3 - 4 NONE
  1. CLEANLINESS.

    1. All users MUST REMOVE SHOES before playing in the Bouncer Unit. Please make sure children have time to digest their food after they have eaten.

  1. ADULT SUPERVISION REQUIRED.

    1. CHILDREN'S SAFETY DEPENDS UPON YOU. YOUR PERSONAL SUPERVISION IS ABSOLUTELY REQUIRED. AS THE LESSEE OF THE BOUNCER UNIT, THE SAFETY OF ALL RIDERS IS YOUR RESPONSIBILITY.

  1. RESTRICTED ACTIONS.

      To avoid neck and back injuries, FLIPS, SOMERSAULTS OR ROUGH PLAYING ARE NOT ALLOWED.

  1. RESTRICTED PERSONS.

      Individuals with head, neck, back or other muscular-skeletal injuries or disabilities, pregnant women, small infants and others who may be susceptible to injury from falls, bumps or bouncing are not permitted in the unit at any time.

  1. RESTRICTED OBJECTS.

      Absolutely no "Silly String", gum, candy, drink, food, other sticky substances, or sharp objects are allowed in the Bouncer Unit. If upon pick up, such cleaning is required then a $50.00 cleaning fee shall be automatically imposed.

      No smoking or open flames within 50ft of the Bouncer Unit.

  1. CAUTIONS.

      DO NOT MOVE the Bouncer Unit from the place where it was installed. If the Bouncer Unit moves, pull the corner back to its original location of installation.

      Keep the Bouncer Unit away from swimming pools.

      Individualswearing orthodontic braces should be careful at they could tangle in the safety netting causing damage to their teeth. We ask that you be aware and extra cautious of this risk.

  1. EMERGENCY PROCEDURES.

      Emergencies can arise for various reasons. The following are a few examples of emergencies and how they can be handled. This is strictly a guide so please use common sense when an emergency occurs.

        Weather.

          The Bouncer Unit must not be used when wet. In case of rain and/or lightning, have children exit Bouncer Unit. Remain calm! Help keep your riders stay calm and focused on exiting the ride in an orderly manner. Once all children have exited the Bouncer, turn off the blower fan to deflate the unit. The Bouncer Unit must not be used when wind speeds are over 20 mph. Once the rain stops, the Bouncer Unit can be dried with towels and it will be safe to use.

      1. Loss of Power.

          The Bouncer Unit's equipment is reliable. Should the Bouncer Unit begin to deflate: Proceed to the entrance of the jump and help the children exit from the jump. After everybody is out of the jump check the following:

          The motor may have stopped, in which case check the cord connection at the outlet. Do not use any more than a total of a 100 feet of heavy extension cord (Stronger outlets are in the kitchen and laundry room).

          If the motor is continuing to run, check the air intake on the side of the motor for blockage, and check both tubes at the back of the JUMP unit for snugness: re-tie if necessary.

          Please call us immediately if you cannot resolve the problem with the above actions.

      2. Damage.

        1. If the ride becomes damaged while in your operation, take the following steps:

          2. If the ride is ripped or otherwise begins to lose air, assist all riders from the ride and deflate it. Write down what happened, when, and any other details you observed and turn this report in to the Responsible Party.

          Please call us immediately and do not attempt to continue operation of this ride.

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    WEATHER POLICY

      Even in San Diego, we sometimes have bad weather. We understand that rain can sometimes put a damper on outdoor events. Animated Bounce Company offers a Rain Guarantee on our outdoor rental items. In the event of forecasted rain in the delivery area, customers will be contacted before the time of delivery to confirm the order. At this time customers have the opportunity to cancel at no charge.

      Animated Bounce Company reserves the right to cancel a delivery in the event of extreme weather conditions that would cause unsafe jumping conditions or damage to the equipment.

      Simply stated, if we set it up, payment will be required and no refunds will be given after the Bouncer Unit is set up.

    PAYMENT, DEPOSIT & CANCELLATION POLICY

      We accept Cash, MasterCard or Visa payments. SORRY, NO PERSONAL CHECKS ACCEPTED. All balances must be paid before or at time of delivery. Payments for "Purchased Items" must be made within 5 days in advance and will not be refundable. Items will still be delivered as scheduled. 50% deposits are required for bookings over $200. There is no cancellation fee prior to 3 days of the scheduled event. Within 3 days of the event, a 50% Cancellation Fee will be enforced unless the cancellation was a result of our Rain Guarantee. All cancellations must have verbal or written confirmation (no messages are accepted).


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